Network for Applied Technology (NAT) Account Pages

My Role

UX Designer and de facto product contributor. I owned the wireframing, sketching, and Figma prototyping for the NAT member portal re-design. I collaborated with a Tech team lead, a second UX designer, and developers, and navigated a mid-project rebrand that required reworking the entire design system.

The Problem

NAT's existing member portal (natPortal) had layout issues — blank sections, text-heavy pages, and missing functionality that limited what members could actually do. As NAT grows its programs and community, the portal needed to be redesigned from the ground up: cleaner, more functional, and ready for new features that the current system couldn't support.

Navigating Ambiguity

This project had real constraints: mid-project team changes, a full rebrand, and some pages being paused due to shifting priorities across teams. Adapting to these without losing momentum is something I'd point to as one of the more useful things I practiced here — staying flexible without letting scope creep derail the deliverables that were locked.

What I'd Do Differently

The redesign was driven largely by internal team feedback rather than structured user research with NAT members. If I were leading this as a full PM engagement, I'd run discovery interviews with members before sketching — understanding what they actually try to do in the portal and where they get stuck would have given the design stronger grounding.

Skills Demonstrated

UX design · Figma · Wireframing · Prototyping · Design systems · Cross-functional collaboration · Adapting to ambiguity · Developer handoff